RETURN & REFUND POLICY

Due to the nature of our products and strict hygiene standards, XLONS currently follows a No Return and No Refund Policy. Once an order is placed and delivered, it cannot be returned, exchanged, or refunded.

We strongly encourage customers to review product details carefully before completing the purchase. In rare cases where a product is damaged in transit or incorrect items are delivered, customers must notify us within 24 hours of delivery with clear photos and order information for review. Upon approval, we may provide a replacement or compensation based on the situation.

Any requests submitted after the inspection period will not be eligible for consideration. By purchasing from our website, you acknowledge and agree to these terms regarding non-returnable products and limited replacements only in case of genuine issues.